We have combined some of the Frequent Asked Questions; if your question is not answered below, you can email or contact us by phone.
Q: Nights are difficult for us. Do you provide a night person to support with personal care and other duties during the night?
A: Yes, Pure Home Care can provide a night person to attend to all care needs during the night. We call this an Active Night Shift.
A: Yes, Pure Home Care is authorized to change bandages and dispense medication.
A: Pure Home Care takes any request for a change of carer seriously; Pure Home Care will attend to this as requested.
A: Pure Home Care has a minimum call out fee of 2 hours. However, we suggest that you give us a call to discuss this further.
A: Unless other arrangements are made, Pure Home Care will invoice fortnightly with payment due in 7 days. Pure Home Care will forward (by attached pdf email or by post) tax invoices biweekly on a Monday.
A: Pure Home Care will provide some domestic duties and meal preparation when attending to other nursing duties, when agreed during initial assessments.
Client requires personal morning care from 7am to 9am, an agreement can be made following personal care for meal preparation and/or domestic cleaning.
A: Pure Home Care does not require you to sign an ongoing contract. If you would like to cancel any scheduled visit, Pure Home Care requires a 48 hours cancelation period.