FAQs
Frequent Asked Questions

We have combined some of the Frequent Asked Questions; if your question is not answered below, you can email or contact us by phone.


Q: Nights are difficult for us. Do you provide a night person to support with personal care and other duties during the night?

A: Yes, Pure Home Care can provide a night person to attend to all care needs during the night. We call this an Active Night Shift.

Q: Do you change dressing and dispense medication?

A: Yes, Pure Home Care is authorized to change bandages and dispense medication.

Q: What if I do not like the staff provided by Pure Home Care?

A: Pure Home Care takes any request for a change of carer seriously; Pure Home Care will attend to this as requested.

Q: What if the nursing care I require is only a 15min job, what is your minimum call out fee?

A: Pure Home Care has a minimum call out fee of 2 hours. However, we suggest that you give us a call to discuss this further.

Q: How do we pay for the provided services?

A: Unless other arrangements are made, Pure Home Care will invoice fortnightly with payment due in 7 days. Pure Home Care will forward (by attached pdf email or by post) tax invoices biweekly on a Monday.

Q: Will you also provide domestic and meal preparation during your visit?

A: Pure Home Care will provide some domestic duties and meal preparation when attending to other nursing duties, when agreed during initial assessments.

For example:

Client requires personal morning care from 7am to 9am, an agreement can be made following personal care for meal preparation and/or domestic cleaning.

Q: What if we would like to cancel home care?

A: Pure Home Care does not require you to sign an ongoing contract. If you would like to cancel any scheduled visit, Pure Home Care requires a 48 hours cancelation period.

Pure Home Care will provide you with a free quote. Pure Home Care can also organise for our clinical nurse assessor to visit you, to create an appropriate care plan. When once agreed we will commence our care.