We have combined some of the Frequent Asked Questions; if your question is not answered below, you can email or contact us by phone.
Q: Nights are difficult for us. Do you provide a night person to support with personal care and other duties during the night?
A: Yes, Pure Home Care can provide a night person to attend to all care needs during the night. We provide meal preparation, cancer care services, personal care services, disability care, post injury care, sleepovers in care, 24 hour home care, dementia home care, in home respite care, palliative home care, dementia care services, respite services in Sydney. We call this an Active Night Shift.
Q: Do you change dressing and dispense medication?
A: Yes, Pure Home Care is authorized to change bandages and dispense medication.
Q: What if I do not like the staff provided by Pure Home Care?
A: Pure Home Care takes any request for a change of carer seriously; Pure Home Care will attend to this as requested.
Q: What if the nursing care I require is only a 15min job, what is your minimum call out fee?
A: Pure Home Care has a minimum call out fee of 2 hours. However, we suggest that you give us a call to discuss this further.
Q: How do we pay for the provided services?
A: Unless other arrangements are made, Pure Home Care will invoice fortnightly with payment due in 7 days. Pure Home Care will forward (by attached pdf email or by post) tax invoices biweekly on a Monday.
Q: Will you also provide domestic and meal preparation during your visit?
A: Pure Home Care will provide some domestic duties and meal preparation when attending to other nursing duties, when agreed during initial assessments.
For example:
Client requires personal morning care from 7am to 9am, an agreement can be made following personal care for meal preparation and/or domestic cleaning.
Q: What if we would like to cancel home care?
A: Pure Home Care does not require you to sign an ongoing contract. If you would like to cancel any scheduled visit, Pure Home Care requires a 48 hours cancelation period.
Pure Home Care will provide you with a free quote. Pure Home Care can also organise for our clinical nurse assessor of dementia home care, post injury care and disability care to visit you, to create an appropriate care plan. When once agreed we will commence our care.
Call us for meal preparation, cancer care services, personal care services, disability care, post injury care, sleepovers in care, 24 hour home care, dementia home care, in home respite care, palliative home care, dementia care services, respite services in Sydney.